0:01:18
-
(Trailer) Customer Service_ Communication
- We will learn how to prepare your mindset before taking a call. We will learn how to employee good phone techniques. We will lern the key to great customer service. Every person that walks into your store or contacts you by phone or online is entitled to your respect, your assistance, and your attention - yet 89% of shoppers have stopped buying from online store after they experienced poor customer service.
- Keyword:[G]General Audiences客户服务沟通技巧
0:01:07
-
(Trailer) Customer Service_ Difficult Customers
- We will learn how complaints are the greatest source of learning. We will learn the actions and behaviors that could frustrate a customer. We will learn techniques to handle a perceived difficult customer. The best way to handle a difficult customer is to put the word "difficult" in perspective.
- Keyword:[G]General Audiences客户服务沟通技巧
0:00:58
-
(Trailer) Customer Service_ How to Excel
- We will learn how easy the internet makes complaining easy. We will learn ways a company can excel using great customer service. We will learn how to deliver top quality customer service. The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement.
- Keyword:[G]General Audiences客户服务沟通技巧
0:00:41
-
(Trailer) Customer Service_ Reasons to Excel
- We will learn the importance of great customer service. We will learn the reasons why a company needs to excel. We will learn the role of the manager and employee. The term call center was first published by the Oxford English dictionary in 1983. It is not just a department, it is a reflection of the company. And everyone in the company must agree they need customers.
- Keyword:[G]General Audiences客户服务沟通技巧
0:01:18
-
(Trailer) Customer Service_ Skills Required
- We will learn the qualities of a great customer service representative. Will will learn the importance of high emotional intelligence. We will learn the training needed for a customer service agent. It takes a very special individual to excel at customer service.
- Keyword:[G]General Audiences客户服务沟通技巧